According to guest reviews, the hotel has been rated as
Use BadgeSituated 1.1 km from Kensington Square in London, Phoenix Hotel features storage for belongings, a safety deposit box and a carpark throughout the venue. Situated in Westminster Borough district, the accommodation is set 3.6 km from Kensington Palace.
Location
This hotel is located near QUEENS skate • dine • bowl and The Golden Horseshoe. A 20-minute stroll will take you to Elegant Kensington. Hyde Park Square is only a couple of minutes' drive away.
Bayswater tube station is within 5 minutes' walk away.
Rooms
A flat-screen TV with satellite channels, coffee and tea making facilities, and a writing table are featured at the property. Showers, hair dryers and bath sheets are also included in the bathrooms.
Eat & Drink
Guests can enjoy their morning meal at the bar. Guests can enjoy British meals at Kings Head Pub within 5 minutes' walk of the venue.
Internet
Wireless internet is available in the entire hotel for free.
Guest Parking
No parking available.
Number of floors: 6. Number of rooms: 125.
Former name: Best Westen
Rooms and availability

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Bed options:
2 Single beds or 1 Double bed -
Max:
2 persons

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Bed options:
1 Single bed -
Max:
1 person

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Bed options:
1 Single bed -
Max:
1 person

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Bed options:
2 Single beds
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Non-smoking

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Bed options:
Sleeping arrangements for 4 persons -
Max:
4 persons
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Heating

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Bed options:
2 Single beds or 1 Double bed -
Max:
1 person
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Landscape view
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Shower
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Heating

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Bed options:
1 Single bed
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Shower
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Heating

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Bed options:
2 Single beds or 1 Double bed2 Single beds1 King-size bed -
Max:
2 persons
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Heating

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Bed options:
Sleeping arrangements for 3 personsBed assigned on arrival -
Max:
2 persons
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Sea view
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Shower
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Heating
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Bathtub

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Bed options:
Sleeping arrangements for 4 persons -
Max:
4 persons
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Mountain view
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Shower
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Heating
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Bathtub

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Bed options:
2 Single beds or 1 Double bed2 Single bedsBed assigned on arrival -
Max:
2 persons
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City view
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Shower
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Heating
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Bathtub

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Bed options:
2 Single beds2 Single beds or 1 Double bedBed assigned on arrival -
Max:
2 persons
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City view
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Shower
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Heating
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Bathtub
- City landmarks
- Nearby
- Restaurants
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It is good value. Marvellous location, public parking and friendly staff. The breakfast was included and had lots of meals.
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The rooms were particularly clean and lovely. Near shops, close to several tube lines and proximity to restaurants
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Clean . Closer to downtown and of minutes walk to well buses, good value of money
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Very clean hotel and rooms and a magnificent location. Perfect for a family. It was not far from Round Pond. Breakfast was satisfying, so much to pick from.
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Round Pond is next to the hotel. The room had a nice balcony. Walking distance to whiteleys. The staff was useful and we would still consider staying here again.
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Breakfast was sensational and the bed was comfortable. Located so close to westbourne grove, which was important for us. Room was a great value. The hotel was in the central setting: D
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Welcoming, smiling and helpful staff. Perfectly located hotel. Near 2 subways. The hotel is located in a quiet street, very close to a street full of restaurants...VERY PRACTICAL...I will come back.
That the staff do not master some basics in French
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For a very reasonable price for London (£60 single B&B), a good hotel with common space (lounge, bar, breakfast room), new bathroom, nice area with restaurants, shops, 2 underground lines and many buses including one on two floors crossing all of London to the Tower;
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I have been to this hotel before but this is the first time I was in a cheap room (everything is relative to London). Special room with a single bed in a kind of mezzanine. A little strange layout. Note: Bar and small pleasant lounges. Possible and very copious sandwiches for a reasonable price. Have a nice breakfast.
The person at the reception was not smiling or welcoming.
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The location close to 2 metro stations and Hyde Park. Small restaurants nearby. Calm and well-kept. Continental breakfast well managed.
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The cleanliness of the hotel, its decoration to our taste, the reception open 24 hours a day.
It is unfortunate that we can only use the bathtub in "shower" mode.
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Good breakfast, always someone at the reception, friendly staff.
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USB sockets to charge our phones without adapters.
The staff does not speak a word of French. The sound of the doors of the other rooms resonating when they close.
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the location is very easy to access. the room was pleasant, cosy and well heated. the bathroom is clean
The windows of the room were not closed properly and slammed with the wind. No scrambled eggs, no bread (just sandwich bread) and the croissants were not fresh for breakfast
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cleanliness, check-in at any time of the night, location